Oedipus the King Essay Example | Topics and Well Written Essays - 500 words - 9

Oedipus the King - Essay Example Oedipus was originally the son of King Laius of Thebes and Queen Jocasta, but King Laius fearing that the prophecy (that he would be killed by his own son) would come true orders him to be killed. However, he survives and was cared by King Polybus of Corinth and his wife Merope, who raise him as their own. After hearing rumors that Polybus and Merope are not his biological parents, he asks Delphic Oracle, who sidestepping his question on parentage gives a different prophecy that Oedipus will kill his own father and marry his own mother. Thinking that Polybus and Merope are his real parents and fearing that the prophecy would come true, Oedipus leaves Corinth. On the way, he meets his real father King Laius, and a quarrel ensues between them, leading to Oedipus killing Lauis, thus fulfilling a part of the prophecy. Shortly after, he solves the Sphinx riddle and frees the kingdom of Thebes from the Sphinx’s curse. For that effort, he was made the king of Thebes and thus got marr ied to Jocasto, his biological mother. Although, the prophecy came true, Oedipus did not realize it or undergo epiphany until Thebes faced the threat of plague. To prevent the onslaught of plague, Oedipus needs to find Laius’ killers, although he is the actual killer. He looks to Teiresias, a blind seer, to help him find the king’s murderers. It is Teiresias who reveals the truth to him about the prophecy and his real parents and initiates the onset of epiphany. But, Oedipus does not accept it and even threatens Teiresias in the initial stages. When he got the confirmation of both these crimes that he killed his own father and has married his own mother, Oedipus undergoes full epiphany and goes into a state of shock. â€Å"I, Oedipus, damned in his birth, in his marriage damned, Damned in the blood he shed with his own hand† (Sophocles 123). He was fully repentant of his misdemeanors when he undergoes

ICT AND CUSTOMER SERVICE Dissertation Example | Topics and Well Written Essays - 13000 words

ICT AND CUSTOMER SERVICE - Dissertation Example Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too. Search terms: Hotel Customer Satisfaction (Amazon); hotel management systems; research studies on hotel ICT; ICT effects on hotel service; ICT and hotel service; hospitality and tourism research papers on ICT Table of Contents Acknowledgements 2 Abstract 3 Table of Contents 4 Section 1: Introduction 6 1.1 Introduction to the Research 6 1.2 Purpose 7 1.3 Statement of Objective 7 1.4 Research Question 7 1.5 Justification 7 1.6 Strategy 8 1.7 Limitations 8 Section 2: Literature Review 9 2.1 Introduction 9 2.2 Using Technology (ICT, PMS and CRM) 10 2.3 Experiential Marketing and ICT 12 2.4 Social Media and Applications (Apps) 13 2.5 Marketing with ICT Tools 14 2.6 Employee Motivation 15 2.7 Employee Rewards 17 2.8 Ideal Management 18 2.9 Impact of ICT on the Workforce 19 2.10 Front De sk Employees 20 2.11 Housekeeping and Food Services 21 2.12 Total Quality Management (TQM) 22 Section 3: Methodology 23 3.1 Introduction 23 3.2 The Journals and Books Process 23 3.3 The Online Survey and Questionnaire 24 3.4 The Overall Research Strategy 25 Section 4: Results and Findings 26 4.1 Introduction 26 4.2 Descriptive Information 26 4.3 Overtime Hours 27 4.4 Hotel Positions 27 4.5 Education Levels and Income 28 4.6 Experiential versus Experience on the Job 28 4.7 Training on the Job and for the Job 29 4.8 Decision Making Capabilities and Management Supervision 30 4.9 Management Supervision and Approval 31 4.10 Marketing and Technology as Part of the Job 31 4.11 Summary 34 4.11.1 SPSS Analysis –Descriptive and Correlation Analysis 34 4.11.2 Linear Regression Analysis 37 Section 5: Discussion 41 Section 6: Conclusion 44 Appendix 46 Resources 53 Section 1: Introduction 1.1 Introduction to Research The hotel business is a major part of a person’s enjoyment experie nce, whether on a vacation or on business trips. Like anywhere else, there are problems to be solved on a daily basis, such as the traveller has to delay checking in by one day because of flight delays or even business delays. The ability for a customer to communicate directly with the hotel through electronic communications, such as an app on a smart phone, or through a laptop while at the airport, is essential to being able to solve a problem before it gets worse. As a consequence, the ability to take care of a customer through the electronic porthole (Buhalis & Law 2008; Buhalis 2008), means more satisfaction that things will be taken care of before the customer arrives and checks in. Additionally, customers can also order dinner when they land at the airport so that moments after checking in, if at night, dinner will be brought up to the room. The menu is accessible through the hotel’s website portal and registered customers can access inside with a key code, which is sen t when the reservation is made. This allows the customer to custom-define his or her preferences on specific accommodations (ADA 2006), such as the need for a portable fan, drinks, certain types of water and