Supporting people to express themselves

Supporting people to express themselves Discuss why it is important to support people to have a voice and express their views with confidence. How could care workers facilitate this? This essay shows why it is important to support people to have a voice and express their views with confidence. In this assignment I will use the case of Suzanne, a social worker who supports Jordan, aged 10 who lives in a foster care home (K101 DVD, The Open University, 2010), to talk about his past and to help Jordan to develop a sense of who he is, his identity and how this can help in developing his feelings of confidence and security. I will also use the cases of Mick and Owen (K101 DVD, The Open University, 2010), who were infected with HIV and will expand my answer with an overview of group support. I will also explain how care workers can facilitate this and the importance of care workers to do this. By expressing our views we are exposing ourselves to others. Our views are a mirror of our knowledge, feelings, thoughts, past or present experiences and everything else from what we are made deep inside, exposing our identity, revealing our individuality. McAdams et al states that â€Å"We are all storytellers, and we are the stories we tell† (cited by Bornat and Northedge, 2010, p.32). It is also very important that we do voice our views with confidence, some can do this independently, but some others need help. Children, who grow up in the families they are born into, usually have opportunities to find out about their parents and members of their wider family, the places in which they have lived and the reasons for any changes they have experienced. However, children who experience separation from their birth families often face obstacles when it comes to finding out about their birth families and early background. There may be gaps and painful areas in accounts of their identity, and they may have to work out ways of dealing with difficult memories and emotions (Bornat and Northedge, 2010, p.19). The case of Jordan is an example of a child who is not living with his birth parents and needs help to recover his past. Suzanne is using the â€Å"life story work† to facilitate this. Life story work is a method of working with people who for some reason are vulnerable, or who may be going through difficult or challenging life transitions (Bornat and Northedge, 2010, p.19). Life story work gives children a structured and understandable way of talking about themselves (Ryan and Walker, 2010, p.34). With her work, Suzanne is helping Jordan, to know better and talk about his past, with factual information from his files, family and carers, correcting wrong perceptions such as why he was moved from his first foster placement and the negative impression about his birth father. Reminiscing about the past is important even from early childhood. Mothers and primary carers deliberately set out to share memories and experiences, thereby helping children to build their own sense of who they are. By the time young people reach adolescence they begin to take control of the stories they tell about themselves. As they emerge from family life and make the first moves towards independent adulthood, they assemble a relatively coherent life story, made up of episodes selected for their significance in helping to define their identity (Bornat and Northedge, 2010, p.32). Suzanne also fully involved Jordan to build his life story book, using pictures, drawings and colours and effectively giving Jordan a voice and a way to express his views. Suzanne’s work is helping Jordan to establish his past, to get to know himself better, and to shape his identity with pride, confidence and security, forming an important foundation that Jordan will take into his future. Some of our experiences might have an adverse impact on our lives that affects our own identity. Some of us might find difficulty to discuss openly their identity, and need external help to build enough confidence to do so. This was similar to the cases of Mick and Owen who are haemophiliacs, and became HIV positive after receiving infected blood transfusions. Mick and Owen, who were interview by Sian Edwards, a specialised nurse, both narrate how their lives were conditioned by the stigma that their illness carried, mainly because of poor public awareness of their condition. Both Mick and Owen found it easier to hide this part of their identity and reveal it only to a restricted circle of people. Mick and Owen both explain how they were denied opportunities to speak out about their condition as Owen says â€Å"Because no-one really wanted to understand about my condition†. Sian Edwards work with Mick and Owen was not only important because it gave Mick and Owen a voice to exp ress their views on their condition, and an opportunity to discuss their true identity, but also because their experience is very useful to educate us. Greenhalgh and Hurwitz suggest that hearing how patients telling the story of their condition can provide ‘meaning, context and perspective for the patient’s predicament †¦ a possibility of developing an understanding that cannot be arrived at by any other means’ (cited by Bornat and Northedge, 2010, p.37). Mick and Owen had to fight with poor awareness and false perceptions that conditioned most of their lives. The more the public is aware about illnesses and their weight on people who suffer from such illnesses, the more patients finds it easier to open up, and discuss their views with more confidence without fear of being misjudged. The DVD activity itself started with a brief overview of Haemophilia and HIV, which improved my understanding of Mick and Owen’s condition, and the way I followed their case with empathy afterwards. Is not easy for care workers to support people to have a voice and express their views with confidence. In some cases even care workers need assistance from external sources too. A successful method is to involve a number of people who share similar experiences to discuss their feelings together in a group sessions. Professor Doel maintains that â€Å"In one-to-one work, the focus is almost entirely on what is wrong. In groups, members are often seen in a new light, with people’s strengths likely to emerge† (cited by Bornat and Barnes, 2010, p.64). People who have experienced traumatic and difficult events may find it difficult to talk about their experience. Care workers have to be very careful as people, who have experienced traumatic events in their lives, remembering the past may be very difficult and painful, and may evoke emotions that are difficult to deal with. A research by two psychologists found that ex-servicemen gained a great deal from membership of veteran associations which provided practical support as well as a safe context in which to remember dead comrades and talk about their own experiences with others who had had similar experiences (Hunt and Robbins, cited by Bornat and Northedge, 2010, p.44 45). Despite the problems that people with difficult memories face, opportunities to talk and to share feelings can be helpful. Talking in groups can help people to regain trust and feelings of shared understanding. Difficult memories become a part of identity. What seems to be important for people with disturbing memories is to be listened to and for their stories and accounts to be recognised and accepted by others (Bornat and Northedge, 2010, p.47). In conclusion, in having voice and expressing our views with confidence, our identity plays the most important part. So far I always taken for granted that everyone had their own identity, but today I learnt that some people may be insecure of their identity because they were never told who they are, others may hide their identity as they fear of being wrongly labelled and a traumatic experience can threaten or undermine people’s ability to sustain or communicate their identity. People who have poor sense of identity may feel, unsecure or uncomfortable among others and may isolate themselves in deep silence. It’s important to people to seek support, as help is available. As I pointed out above, different strategies were used by different professionals to assist people to have a voice and express their views with confidence, from individualised care to group support. Finally I believe that many of us experience episodes when our voice isn’t heard or we couldn’t express our views with confidence. We all feel the frustration and the weakness that this inability brings with, like when we pass through a moment of uncertainty, and we would appreciate even if one good listener helps in. (Word Count 1,412) References Bornat, J. and Northedge, A. (2010) ‘Unit 5: Identities and lives’, K101 ‘Block 2: Working with life experience’, Milton Keynes, The Open University Bornat, J. and Barnes, F. (2010) ‘Unit 6: Group lives’, K101 ‘Block 2: Working with life experience’, Milton Keynes, The Open University Ryan, T. and Walker, R. (2010) ‘6: Why do life story work?’, K101 Resources, Milton Keynes, The Open University McAdams, D.P., Josselson, R. and Lieblich, A. (2006) ‘Introduction’ in McAdams, D.P.,Josselson, R.and Lieblich, A. (eds) Identity and Story: Creating Self in Narrative, Washington, DC, American Psychological Association, p. 3. Greenhalgh, T. and Hurwitz, B. (1999) ‘Why study narrative?’, British Medical Journal, 318, p. 48–50. Doel,M.(2006) ‘All in the same boat’, Community Care,20–26 July, p. 34–5. Hunt, N. and Robbins, I. (2001) ‘World War II veterans, social support and veterans’ associations’, Aging and Mental Health, vol.5, no. 2, p. 175–82. TMA 03 – Part B Care Skills: Barriers to Communication – Based on Andrew Rodger’s case. PHYSICAL Andrew opts to communicate a private message to Rodger in a public place, where other people could overhear the discussion in full. This has bar Andrew from delivering sensitive information with a more sympathetic approach. Disability and impairment Roger is hard of hearing; he also seems to not recall his memories well. EMOTIONS AND FEELINGS Rodger indicates that he is an uneasy position and far from comfortable to have this conversation with Andrew. Rodger expresses these feelings by withdrawing and rejecting Andrew’s attempts to talk. (Word Count 86) TMA 03 – Part C Self-Reflective Notes Even in this occasion, I struggled to compile the essay using material from block 2, and keeping relevant to the question asked. The main difficulty was to adapt material that covered identity, past experiences, etc. and use it to answer a question about supporting people to have a voice and express their views with confidence. Found it a bit tricky. (Word Count 60) Page 1

This above all, to thine own self be true: Truth versus Self in Hamle

Truth versus Self in Hamlet by William Shakespeare "This above all, to thine own self be true" (Act I scene 3 line 78) as expressed in Shakespeare's Hamlet, Prince of Denmark is a philosophical idea that strips away moral standards, accountability, and that selflessness is evidence of true love, as taught by Jesus Christ. Professor Sir Walter Murdoch writes in The Policy of Polonius, "As a matter of fact, of course, the lines are nonsense, and Shakespeare was well aware that they are nonsense; he puts them in the mouth of a garrulous old gentleman who spends most of his time talking nonsense" *http://home.pacific.net.au/~morrisqc/Murdoch/Polonius.htm*. The characters of Hamlet and Laertes live by this faulty philosophy and form defective character traits that ultimately lead them to death. The same can be said for Alfred in O'Neill's Before Breakfast, he follows a different path using the same philosophical ideals and ultimately ends up serving the same self centered desire. The assertion that somehow this philosophy can become stable with a sound individual falls short because it is without objective measurable standard. Left to our own self to decide what is good will always lead to a pantheistic view; one without hope, self-serving and motivated to satisfy any desire that we think is correct. Successful living depends on an established guide of moral standards, accountability, and selflessness. Hamlet, Laertes, and Alfred have set their hearts and minds to do just as they please without regard how their actions affect others and without regard to moral standards. Hamlet and Laertes have settled in their own mind that the way to find peace is through the death of the person that murdered their fathers.... ... revenge. The meek inherit the land" (Leithart). To thine own self be true? I think not. Be true to God and His commandments, His judgment, and the philosophy that I must lay down my life if I want to find it. Jesus said, "Most assuredly, I say to you, unless a grain of wheat falls into the ground and dies, it remains alone; but if it dies, it produces much grain. He who loves his life will lose it, and he who hates his life in this world will keep it for eternal life" (John 12:24-25 NKJ). Bibliography: Eliot, T.S., "The Sacred Wood: Essays on Poetry and Criticism." Hamlet and His Problems Home Page 19 Nov. 2000 . Leithart, Peter J. "The Serpent Now Wears the Crown: A Typological Reading of Hamlet." Contra Mundum No. 11 Home Page 19 Nov. 2000 . Murdoch, Walter. "The Policy of Polonius". The Shakespeare Essays. Home Page 19 Nov. 2000 .

Why Do We Judge Each Other’s Speech?

â€Å"Why do we as human beings’ pass judgment on each other for doing what comes natural to us like eating? I believe that it’s because some of us are scared to take the time to understand what the other party is trying to say, and these are my reasons why. First, the Dictionary defines the word Speech: as the faculty or power of speaking; oral communication; ability to express one's thoughts and emotions by speech sounds and gesture. The dictionary also defines the word Language: as a body of words and the systems for their use common to a people who are of the same community or nation, the same geographical area, or the same cultural tradition. So by those two definitions we should be able to express our thoughts and emotions by speech sounds and gesture to people who are within our same community or nation, but why does the dictionary state or in between community and nation? Is it because we can speak to one another with the same tone and or accent that other states or countries do not or is it something else? I’m going to leave that answer to you. Second, accent now there’s a word that will help shed some lite on the situation. Accent: the stress of a syllable in terms of differential loudness, or of pitch, or length, or of a combination of these. But is not America made up of different individuals from different nations i. e. Germany, France, Dutch, England, etc. coming together to live as one in peace. I was reading somewhere that the language of regional states is made up of patchwork from different countries that migrated to America. Being that all these countries arrived in America would it be a safe assumption that these same countries adopted the English language as well as vice versa. Maybe with all these countries intergraded into our society it hard to understand witch language to speak? Third, now a days the regions of America are broken up into four groups Eastern, western, mid-western, and southern with every region having their own language, and everyone believes that the other cities/states has the accent not theirs, but through it all there is one language that Americans can agree upon as the master language witch is Blue Collar (Standard English). There are two types of Blue Collar English the original version (The Queans English) and the adopted English we use in America. Both are accepted across the world, and we can understand each other, but The Queans English pronounce its syllables better then American English. Fourth, with in America there are two types of English Standard and Non Standard with Standard English being the dominant language. One cannot receive a well-paying job without learning and speaking Blue Collar English, one cannot be accepted within the Blue Collar community without learning, and speaking Blue Collar English. It is ok to speak nonstandard English within your community, but to get ahead in our society we must learn, read, write, and speak Standard English. These are the standards that we placed upon ourselves is it right some say no, but a lot of other people disagree. Finally, although I’ve been all over the world and tried to understand the culture and dialect of these different countries I’m no better than everyone else I think that my country is the best and we have the best language in the world. Does that make me a bad person no but I do have a lot to work on to better myself as a human.

Anger Is An Emotional State Essay - 1340 Words

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Movie Review Puppy Love - 1461 Words

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Media Coverage on Occupy Wall Street Essay - 659 Words

In October of 2011, the media could no longer ignore the thousands of protesters camping in Zuccotti Park calling themselves Occupy Wall Street with their battle cry of â€Å"We are the 99 percent† (Gitlin 50). The social movement began to bring awareness on economic inequality in which 99 percent of the wealth was controlled by one percent of the population. The name Occupy Wall Street began because the protestors were occupying the space outside of Wall Street through setting up tents and refusing to leave the location (Gitlin 26). As more and more protestors flocked to the camps, the movement broadened its goals to include a wide variety of issues including agriculture, housing and student loans. Described as lacking any clear-cut goals for†¦show more content†¦Due to the scattered and non-hierarchical organization of Occupy Wall Street, it is unclear how many sexual assaults occurred in the Occupy camps. 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Opportunities and Incentives Sustainable Innovation - MyAssignmenthe

Question: Discuss about the Opportunities and Incentives for Sustainable Innovation. Answer: Introduction The report is going to discuss about the business strategy that five holiday resorts has adopted so as to deliver better service to the customers. They are planning for better service to the customers by delivering the essential needs to the customers. They are providing many services to make the tour easier. They are providing services like backpackers, bed and breakfast homes to certain luxury suits and many other things. Services like airport transfers, free tours and free meals are also being provided by the group. The group is named as Monet and they are aiming at providing of a wide range of living quarter all around the country of Australia. They act as an alternative to popular sites for the purpose of booking holidays. Monet enables the customers to book directly from a single website or by the use of a app. The prices vary according to the seasons or demand or other factors. A loyalty scheme known as the Monet Loyalty has been developed and also some of the interactive tool s for facing the customers demand and to provide them with particular tours that the customers prefer. The differences between the Information system and the information technology are as follows: Information system management(ISM) (Laudon Laudon, 2016)deals with the requirements that are needed for meeting certain objectives for a given business strategy. Whereas the information technology management(ITM) refers to the process of delivering something for the meeting the requirements and for achieving certain objectives of a business strategy. Decision making is covered by ISM which is based on a set of data, computing devices and methods of management. Whereas the intricacies of the software and the hardwares are covered by the ITM. ISM is mainly involved with the systems and the processes that helps in governing the use of IT efficiently. Whereas, ITM (Kellermann Jones, (2013) Is involved in anything that are related to the computers and computer technology. ISM helps in reengineering of the processes of the business whereas ITM is used for the recommendation of the technologies that are relevant. ISM helps in determining how the IT and the business systems helps in superior organisational performance by the foundations. ITM helps in planning and management of the IT infrastructure of a organisation. The way through which these might affect the consumers choice The choice of the customer has been greatly affected by the ISM and the ITM technology. With the development of the technologies the customers are getting much more information about the business policies and their way of working (Zopiatis et al., 2016). Besides this the advancement has also helped the business to grab more attention of the customers and also increases the consumer loyalty. Development of mobile apps has greatly helped the business reach the customers easier. The development of the loyalty scheme by the group that provides the customers with the various facilities that gains a lot of attention of the customers. This scheme provides services like the transport from the airport, meals that are free and free tour to the customers. Loyalty to the customer basically refers to the ways by which a business develops a good relation with the customer by providing many offers and benefits. The most valuable asset of a business is the customer without customer there remains no way of running a business. Therefore, customer satisfaction should be the main aim of the business. Business develops various strategies for the development of the business by the use of the feedback they receive from the customers. The feedback from the customers end helps in construction of new business strategies and knowing the own capacity of the business and know about the competitions. For doing so different the loyalty towards the customer can be measured. The most ess ential task for the businesses is to develop certain business strategies for grabbing the attention of the customers. Following are the steps by which the customer loyalty could be developed: Constructions of such platforms by the business so that the customer is aware of all the business strategies. There should remain a good connection between the customer and the business and interactions can be performed from both ends by the use of various mediums like email, website feedbacks, calls and various other means. Remembering of various special occasions like the birthdays of the consumer or anniversaries. Providing various facilities in this type of occasions. Proper response to the negative feedbacks given by the customer must be done by the providers. In this case the group of five resorts provides various facilities to the customers when they are coming for a tour. Continued patronage for the group of five resorts is referred to as the support they are providing to their customers rather than the encouragement that they provide in a manner of showing attitude of condescending supremacy. There should always remain a support from both the sides that is the customer end and the developer team of the software so as to improve the brand loyalty. There are various methods by which the brand loyalty of the business can be increased. Various methods of increasing brand loyalty are there for various types of the services (Lam Shankar, 2014). The steps that the group of five agencies follow for increasing their brand loyalty are as follows: Delivery of the values: this refers to the values of the group that is the services they are providing to the customers. This also includes the ways necessary to make the customers happy. Without delivering the values the business wont work at all. They should aim at providing more facilities to the customers than the customer actually thinks of. Developing a service that is customer focused: This relates to the serving of the group according to the customers demand. This focus on customer is a strong contribution for the development of the business the plan group is thinking about. The main goal and aim of the group should be customer satisfaction. This focus helps in maintaining a good relation between the group and the customer. Use of expert content or engagement of the consumer with the service provider: This relates to the using of the upgraded business strategies by the group for the development of their business. This also includes the taking of the customers feedback for the betterment of the strategies by the group. The group should maintain a good relation with the customers. For grabbing more customers: The group should establish consumer engagement culture for grabbing the attention of more customers. Promotional campaigns: The group should do more and more promotional events so as to gain more and more attention of customers. They should perform various cultural events along with meeting all the demands of the customers. The company should also do more and more promotional events. Suggestion to attract new consumers Along with the old customers the group also aims at attracting more and more new customers (Amran et al., 2015). There are several ways by which the group can do so and they are listed below: The group should aim at understanding and meeting the demands of the needs of the customers (Gamble Thompson, 2014). They should also check the quality of the service they are providing so as to understand the flaws and the quality of the service they are providing. The quality of the service needs to be checked so as to see if the customer is satisfied with the service or not. Response on time: the group should aim at fast response to the difficulties faced by the customers (Slocum, Lei, Buller, 2014). In case if the custom is facing any difficulty then its the responsibility of the group to help them for example in many cases it has been seen that the peoples arriving late at night during their tour so it becomes difficult for them to reach their destinations in this case the group is providing transport facility to the customers so that they do not face such difficulties. This is one of the great business strategy by the group and is included in the fast response by the group. Providing offers: The group should also aim at providing more and more offers to the customers besides the existing offers. The offers provided by the group are very much eye catching to the customers as they are providing many facilities (Wesseling et al.,2015). The most important facility they are providing is the availability of every information in a single website thereby helping the customers to know each and every aspect of the business. Besides that, they are providing transport facilities along with the arranging all the requirements of the tour along with free meals. An integrated ERP Solution ERP or enterprise resource planning is the management of the core business processes and the often involves the real-time along with the use of mediated softwares and technologies in an integrated form (Katerattanakul, Lee Hong, 2014). The main aspects for the construction of ERP are as follows: planning of the strategy: this includes the making of proper strategies required(Ahmad Cuenca, 2013) for the development of the business by the group. The group should aim at applying the appropriate measures required for providing the services they have promised to provide to the customers. They have made various business strategies like providing transport facilities from airports and free foods and arranging of tours for the tourists. Plan for providing effective service: By not only planning the strategies required for the development of the service but also should see into the matter of how the services are helping out the customers or to see if the customers are facing any difficulty because of the strategy(Nour Mouakket, 2013). Delivery of the services: This involves the group should see into providing the services required and they have promised to provide(Chou et al., 2014). The services they provide must be satisfying to the customers. The quality of the services greatly affects the customers point of view toward the business. Promotion of the services: The services that the group has planned of providing are very much eye catching to the customers. The group should advertise more and more for attracting the customers. The group must provide a clear view of the services that are to be provided to the customers(Powell et al., 2013). They should advertise in such a way that a feeling of eagerness rises in the minds of the viewers and so that the customer gets attracted towards the business. A new Web 4.0 level ultra-intelligent electronic portal The web 4.0 level ultra-intelligent electronic portal is created so as help the customers manage their own accounts and gain the required informations without any direct connection with the group. The group provides each and every information in the website and the schedules of the tours and the price details of everything according to the seasons and the demands of the customers. Conclusion: The report discusses about the business strategy that the group of five resorts have adopted. The group aims at providing a better service to the customers. This report concludes with the facts and the necessary steps that are to be taken by the group so as to provide more and more efficient service to the customers. Thereby helping the group to attract more customers. They are also providing various facilities to the customers so as to increase their brand reputation and to earn more profits. They aim at booking which is to be managed by a single website. By creating a new web 4.0-level ultra-intelligent electronic portal they are facilitating the customers to reach them very easily. In the portal they are also providing the essential details about various things to the customers. The report finally helps to conclude that by the use of various ERP techniques can help in many more advancement of the business by the group. References: Katerattanakul, P., J. Lee, J., Hong, S. (2014). Effect of business characteristics and ERP implementation on business outcomes: An exploratory study of Korean manufacturing firms.Management Research Review,37(2), 186-206. Ahmad, M. M., Cuenca, R. P. (2013). Critical success factors for ERP implementation in SMEs.Robotics and Computer-Integrated Manufacturing,29(3), 104-111. Nour, M. A., Mouakket, S. (2013). A classification framework of critical success factors for ERP systems implementation: A multi-stakeholder perspective. InCompetition, Strategy, and Modern Enterprise Information Systems(pp. 98-113). IGI Global. Chou, H. W., Lin, Y. H., Lu, H. S., Chang, H. H., Chou, S. B. (2014). Knowledge sharing and ERP system usage in post-implementation stage.Computers in Human Behavior,33, 16-22. Powell, D., Alfnes, E., Strandhagen, J. 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Developing a Country?wide Tourist Loyalty Scheme: A Barren Landscape.International Journal of Tourism Research,18(6), 579-590. Laudon, K. C., Laudon, J. P. (2016).Management information system. Pearson Education India. Kellermann, A. L., Jones, S. S. (2013). What it will take to achieve the as-yet-unfulfilled promises of health information technology.Health affairs,32(1), 63-68.